Incident.Status

XML Element

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</Status>

Description

 * At least one Status element is required. The Status element must contain an existing Issue element with an IssueTypeID equal to 8 (Incident State) or 48 (Incident State Closed) and a valid Date element. If the InsertIncidentIssues setting is enabled and an existing issue is not found, a new issue will be inserted.


 * The Date element is required and must be a valid date.


 * The Retired element is optional. If present, it must contain a “Yes” or “No” value. If the value is empty, the default value will be “No”.


 * The UpdatedBy element is optional. If present, it must contain a Login element that matches an existing user. If not present, then the user doing the import will be used.

Update: Updated statuses that are valid and differ from an original status will be inserted and the corresponding original status will be retired. Original statuses that are not present in the updated statuses will be retired. There can be only one current status.