Problem.Incident

XML Element

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</Incident>

Description

 * The Incident element is optional.


 * The IncidentID element is required. It must contain an existing incident ID.


 * The ReportType (String) element is optional. Its value will be “Incident State” (IssueTypeID=8) or “Incident State Closed” (IssueTypeId=48).
 * Export only.
 * The CategoryType (String) element is optional. Its value will be “Chargeable” (IsssueTypeID=20) or “Non Chargeable” (IssueTypeID=21). Export only.


 * The ReportIssue element is optional and if present must contain an issue with an IssueTypeID equal to 38 (Incident Report Type). Export only.


 * The CategoryIssue element is optional and if present must contain an issue with an IssueTypeID equal to 20 (Chargeable) or 21 (Non Chargeable). Export only.