Incident

XML Elements
{{Template:XFRACAS.Blue
 * IncidentID
 * Title
 * Entity
 * Creator
 * Owner
 * AssignedProblems
 * Type
 * ASPFieldServiceTech
 * OccurrenceDate
 * CreatedDate
 * CloseDate
 * RepairDurationTime
 * ResponseTime
 * DownTimeForService
 * CustomerSupportNumber
 * TopLevelPart
 * ResponsibleParts
 * ResponsiblePart
 * Chargeable
 * UnderWarranty
 * WarrantyOverride
 * CustomerRequestedFeedback
 * Statuses
 * Status
 * Categories
 * Category
 * SystemStatuses
 * SystemStatus
 * ReportTypes
 * ReportType
 * SystemStatus
 * RepairReplace
 * ActualCriticality
 * PotentialCriticality
 * Criticality
 * TeamMembers
 * Actions
 * Details

Incident Sample
<!DOCTYPE Incidents SYSTEM "Incident.dtd"[]>   09/14/2013 03:35 PM        -7   <IncidentID>TI-1</IncidentID> <Title>Test Incident</Title> <Entity> <EntityID>1</EntityID> <EntityName>Test Entity</EntityName> </Entity> <Creator> Joe</FirstName> User</LastName> JUSER</Login> </Creator> <Owner> Sam</FirstName> User</LastName> SUSER</Login> </Owner> <AssignedProblems> <ProblemID>PR-1</ProblemID> </AssignedProblems> <Type> <Issue IssueTypeID="20"> <Description>Serialized Incident</Description> </Issue> </Type> <ASPFieldServiceTech> <CustomerID>1</CustomerID> Sally</FirstName> User</LastName> </ASPFieldServiceTech> <OccurrenceDate> <Year>2013</Year> <Month>6</Month> <Day>19</Day> <Hour>20</Hour> <Minute>21</Minute> <Second>0</Second> <FormattedDate>06/19/2013 01:21 PM</FormattedDate> </OccurrenceDate> <CreatedDate> <Year>2013</Year> <Month>6</Month> <Day>17</Day> <Hour>20</Hour> <Minute>21</Minute> <Second>51</Second> <FormattedDate>06/17/2013 01:21 PM</FormattedDate> </CreatedDate> <CloseDate /> <ResponseTime>1170</ResponseTime> <DownTimeForService>1175</DownTimeForService> <RepairDurationTime>12</RepairDurationTime> <CustomerSupportNumber>CSI-1</CustomerSupportNumber> <TopLevelPart> <PartID>1</PartID> <PartName>XFRACAS</PartName> <PartNumber>XFRACAS</PartNumber> <PartVersion /> <RetiredDate /> <SerialHID>1</SerialHID> <SerialNumber>1</SerialNumber> <HID>1</HID> <TimeMetric1>17</TimeMetric1> <TimeMetric2>245</TimeMetric2> <TimeMetric3>2222</TimeMetric3> </TopLevelPart> <ResponsibleParts> <ResponsiblePart> <Part> <PartID>2</PartID> <PartName>Action</PartName> <PartNumber>Action</PartNumber> <PartVersion /> <RetiredDate /> </Part> <ResponsibleUser /> </ResponsiblePart> </ResponsibleParts> <Chargeable>No</Chargeable> <UnderWarranty>No</UnderWarranty> <WarrantyOverride /> <CustomerRequestedFeedback>No</CustomerRequestedFeedback> <ServiceResponseDate> <Year>2013</Year> <Month>8</Month> <Day>7</Day> <Hour>23</Hour> <Minute>52</Minute> <Second>0</Second> <FormattedDate>08/07/2013 04:52 PM</FormattedDate> </ServiceResponseDate> <UnitLocation>AGCO</UnitLocation> <Address> <AddressLine1>123 Fake St.</AddressLine1> <AddressLine2 /> <City>Tucson </City> <State>Arizona</State> <Country>United States</Country> <ZipCode>85710</ZipCode> <Location>TUS</Location> </Address> <Statuses> <Status> <Issue IssueTypeID="8"> <Description>Under Review</Description> </Issue> <Date> <Year>2013</Year> <Month>7</Month> <Day>1</Day> <Hour>15</Hour> <Minute>49</Minute> <Second>34</Second> <FormattedDate>07/01/2013 08:49 AM</FormattedDate> </Date> <UpdatedBy> Joe</FirstName> User</LastName> JUSER</Login> </UpdatedBy> <Retired>No</Retired> </Status> <Status> <Issue IssueTypeID="8"> <Description>Open/New</Description> </Issue> <Date> <Year>2013</Year> <Month>6</Month> <Day>17</Day> <Hour>20</Hour> <Minute>21</Minute> <Second>51</Second> <FormattedDate>06/17/2013 01:21 PM</FormattedDate> </Date> <UpdatedBy> Joe </FirstName> User</LastName> JUSER</Login> </UpdatedBy> <Retired>Yes</Retired> </Status> </Statuses> <Categories> <Category> <Issue IssueTypeID="21"> <Description>Cleanup</Description> </Issue> <Date> <Year>2013</Year> <Month>6</Month> <Day>17</Day> <Hour>20</Hour> <Minute>21</Minute> <Second>51</Second> <FormattedDate>06/17/2013 01:21 PM</FormattedDate> </Date> <UpdatedBy> Joe</FirstName> User</LastName> <Login>JUSER</Login> </UpdatedBy> <Retired>No</Retired> <Chargeable>No</Chargeable> </Category> </Categories> <SystemStatuses> <SystemStatus> <Issue IssueTypeID="14"> <Description>Running</Description> </Issue> <Date> <Year>2013</Year> <Month>8</Month> <Day>2</Day> <Hour>15</Hour> <Minute>39</Minute> <Second>16</Second> <FormattedDate>08/02/2013 08:39 AM</FormattedDate> </Date> <Retired>No</Retired> </SystemStatus> <SystemStatus> <Issue IssueTypeID="14"> <Description>Running</Description> </Issue> <Date> <Year>2013</Year> <Month>7</Month> <Day>30</Day> <Hour>15</Hour> <Minute>6</Minute> <Second>59</Second> <FormattedDate>07/30/2013 08:06 AM</FormattedDate> </Date> <Retired>Yes</Retired> </SystemStatus> <SystemStatus> </SystemStatuses> <ReportTypes> <ReportType> <Issue IssueTypeID="38"> <Description>Prerelease or Staging</Description> </Issue> <Date> <Year>2013</Year> <Month>6</Month> <Day>17</Day> <Hour>20</Hour> <Minute>21</Minute> <Second>51</Second> <FormattedDate>06/17/2013 01:21 PM</FormattedDate> </Date> <UpdatedBy> <FirstName>Joe</FirstName> <LastName>User</LastName> <Login>JUSER</Login> </UpdatedBy> <Retired>No</Retired> </ReportType> </ReportTypes> <RepairReplaces> <RepairReplace PartOrder="0"> <OldPart> <PartID>1</PartID> <PartName>XFRACAS</PartName> <PartNumber>XFRACAS</PartNumber> <PartVersion /> <RetiredDate /> <SerialHID>1</SerialHID> <SerialNumber>1</SerialNumber> </OldPart> <FailureAnalyses /> <PartDisposition /> <RMAReceivedDate /> <ChangeDate> <Year>2013</Year> <Month>7</Month> <Day>30</Day> <Hour>15</Hour> <Minute>7</Minute> <Second>1</Second> <FormattedDate>07/30/2013 08:07 AM</FormattedDate> </ChangeDate> <StartingAge>0</StartingAge> <HoursToFailure>17.00</HoursToFailure> </RepairReplace> <RepairReplace PartOrder="1"> <OldPart> <PartID>3</PartID> <PartName>Action List</PartName> <PartNumber>Action List</PartNumber> <PartVersion /> <RetiredDate /> <SerialHID>2</SerialHID> </OldPart> <NewPart> <PartID>4</PartID> <PartName>Action List<2/PartName> <PartNumber>Action List2</PartNumber> <PartVersion /> <RetiredDate /> <SerialHID>3</SerialHID> </NewPart> <PartFailure> <FailureType> <Issue IssueTypeID="23"> <Description>Collateral Failure</Description> </Issue> </FailureType> </PartFailure> <FailureAnalyses /> <PartDisposition> <Issue IssueTypeID="13"> <Description>Send to Reman</Description> </Issue> </PartDisposition> <RMAReceivedDate /> <ChangeDate> <Year>2013</Year> <Month>7</Month> <Day>31</Day> <Hour>23</Hour> <Minute>2</Minute> <Second>44</Second> <FormattedDate>07/31/2013 04:02 PM</FormattedDate> </ChangeDate> <StartingAge>0</StartingAge> <HoursToFailure>17.00</HoursToFailure> </RepairReplace> </RepairReplaces> <Criticalities> <Criticality> <SelectedCriticalityIssue> <Issue IssueTypeID="1000"> <Description>Value 1</Description> </Issue> </SelectedCriticalityIssue> <CriticalityType> <CritTypeName>Criticality Example</CritTypeName> <CritTypeDescription>Criticality Example </CritTypeDescription> </CriticalityType> <CriticalityStep>1</CriticalityStep> <CriticalityDisplayOrder>2</CriticalityDisplayOrder> </Criticality> </Criticalities> <TeamMembers> <TeamMember> <MemberUser> <FirstName>Bob</FirstName> <LastName>User </LastName> <Login>BUSER</Login> </MemberUser> <MemberRole> <Issue IssueTypeID="50"> <Description>Software Engineer</Description> </Issue> </MemberRole> </TeamMember> <TeamMember> <MemberUser> <FirstName>Sam</FirstName> <LastName>User</LastName> <Login>SUSER</Login> </MemberUser> <MemberRole> <Issue IssueTypeID="50"> <Description>Project Lead</Description> </Issue> </MemberRole> </TeamMember> </TeamMembers> <Actions /> <Details /> </Incident> </Incidents>