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===Incident Sample===
===Incident Sample===
{{Template:XFRACAS.Black|<?xml version}}={{Template:XFRACAS.Black|"1.0" encoding}}={{Template:XFRACAS.Black|"utf-8"?>}}
:{{Template:XFRACAS.Black|<?xml version}}={{Template:XFRACAS.Black|"1.0" encoding}}={{Template:XFRACAS.Black|"utf-8"?>}}
{{Template:XFRACAS.Black|<!DOCTYPE Incidents SYSTEM "Incident.dtd"[]>}}
:{{Template:XFRACAS.Black|<!DOCTYPE Incidents SYSTEM "Incident.dtd"[]>}}
{{Template:XFRACAS.Black|<Incidents xmlns:xsi}}={{Template:XFRACAS.Black|"http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd}}={{Template:XFRACAS.Black|"http://www.w3.org/2001/XMLSchema">}}
:{{Template:XFRACAS.Black|<Incidents xmlns:xsi}}={{Template:XFRACAS.Black|"http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd}}={{Template:XFRACAS.Black|"http://www.w3.org/2001/XMLSchema">}}
  {{Template:XFRACAS.Blue|<ExportData>}}
:<font color=blue><!—</font>{{APIComment|The ExportData element is only used to display information about an export. No data is imported from these elements.}}
    {{Template:XFRACAS.Blue|<ReportGenerated>}}{{Template:XFRACAS.Black|09/14/2013 03:35 PM}}{{Template:XFRACAS.Blue|</ReportGenerated>}}
:<font color=blue><!—</font>{{APIComment|This element will be present on all exported XML files. }}
    {{Template:XFRACAS.Blue|<GeneratedBy>}}
:<font color=blue><ExportData></font>
      {{Template:XFRACAS.Blue|<FirstName>}} {{Template:XFRACAS.Blue|</FirstName>}}
::<font color=blue><ReportGenerated></font><font color=black>09/16/2013 09:40 AM</font><font color=blue></ReportGenerated></font>
      {{Template:XFRACAS.Blue|<LastName>}} {{Template:XFRACAS.Blue|</LastName>}}
::<font color=blue></GeneratedBy></font>
      {{Template:XFRACAS.Blue|<Login>}}{{Template:XFRACAS.Blue|</Login>}}
:::<font color=blue><FirstName></font><font color=black>Joe</font><font color=blue></FirstName></font>
    {{Template:XFRACAS.Blue|</GeneratedBy>}}
:::<font color=blue><MiddleName></font><font color=black>Isa</font><font color=blue></MiddleName></font>
    {{Template:XFRACAS.Blue|<GMTOffset>}}{{Template:XFRACAS.Black|-7}}{{Template:XFRACAS.Blue|</GMTOffset>}}
:::<font color=blue><LastName></font><font color=black>User</font><font color=blue></LastName></font>
  {{Template:XFRACAS.Blue|</ExportData>}}
:::<font color=blue><Login></font><font color=black>JUser</font><font color=blue></Login></font>
  {{Template:XFRACAS.Blue|<[[Resources]] />}}
::<font color=blue></GeneratedBy></font>
::<font color=blue><GMTOffset></font><font color=black>-7</font><font color=blue></GMTOffset></font>
:<font color=blue></ExportData></font>
:<[[Import Configuration|ImportConfiguration]]>
::<[[BatchInsert]]></[[BatchInsert]]>
::<[[SplitTransaction]]></[[SplitTransaction]]>
::<[[EnableUpdate]]></[[EnableUpdate]]>
::<[[UpdateOnly]]></[[UpdateOnly]]>
::<[[InsertDetailIssues]]></[[InsertDetailIssues]]>
:</[[Import Configuration|ImportConfiguration]]>
:<font color=blue><!—</font>{{APIComment|The Resources element is used only to display localization information. Data is not imported from these elements, so it is not necessary for XML imports. This element will be present on most exported XML files.}}
:<font color=blue><Resources></font>
::<font color=blue><!—</font>{{APIComment|LanguageCode must be a string}}
::<font color=blue><LanguageCode></font><font color=black>en</font><font color=blue></LanguageCode></font>
::<font color=blue><!—</font>{{APIComment|ResourceID must be an Integer}}
::<font color=blue><ResourceID></font><font color=black>9056</font><font color=blue></ResourceID></font>
::<font color=blue><!—</font>{{APIComment|ResourceText must be a string. 1000 characters maximum}}
::<font color=blue><ResourceText></font><font color=black>Text</font><font color=blue></ResourceText></font>
:<font color=blue></Resources></font>
   {{Template:XFRACAS.Blue|<[[Import Configuration|ImportConfiguration]] />}}
   {{Template:XFRACAS.Blue|<[[Import Configuration|ImportConfiguration]] />}}
   {{Template:XFRACAS.Blue|<[[Problem.Incident|Incident]]>}}
   {{Template:XFRACAS.Blue|<[[Problem.Incident|Incident]]>}}

Revision as of 21:39, 2 April 2015


See Incident Import Configuration for elements that can be used in import configuration.

XML Elements

Incident Sample

<?xml version = "1.0" encoding = "utf-8"?>
<!DOCTYPE Incidents SYSTEM "Incident.dtd"[]>
<Incidents xmlns:xsi = "http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd = "http://www.w3.org/2001/XMLSchema">
<!— The ExportData element is only used to display information about an export. No data is imported from these elements.
<!— This element will be present on all exported XML files.
<ExportData>
<ReportGenerated>09/16/2013 09:40 AM</ReportGenerated>
</GeneratedBy>
<FirstName>Joe</FirstName>
<MiddleName>Isa</MiddleName>
<LastName>User</LastName>
<Login>JUser</Login>
</GeneratedBy>
<GMTOffset>-7</GMTOffset>
</ExportData>
<ImportConfiguration>
<BatchInsert></BatchInsert>
<SplitTransaction></SplitTransaction>
<EnableUpdate></EnableUpdate>
<UpdateOnly></UpdateOnly>
<InsertDetailIssues></InsertDetailIssues>
</ImportConfiguration>
<!— The Resources element is used only to display localization information. Data is not imported from these elements, so it is not necessary for XML imports. This element will be present on most exported XML files.
<Resources>
<!— LanguageCode must be a string
<LanguageCode>en</LanguageCode>
<!— ResourceID must be an Integer
<ResourceID>9056</ResourceID>
<!— ResourceText must be a string. 1000 characters maximum
<ResourceText>Text</ResourceText>
</Resources>
  <ImportConfiguration /> 
  <Incident> 
    <IncidentID>  TI-1  </IncidentID> 
    <Title>  Test Incident  </Title> 
    <Entity> 
      <EntityID>  1  </EntityID> 
      <EntityName>  Test Entity  </EntityName> 
    </Entity> 
    <Creator> 
      <FirstName>  Joe  </FirstName> 
      <LastName>  User  </LastName> 
      <Login>  JUSER  </Login> 
    </Creator> 
    <Owner> 
      <FirstName>  Sam  </FirstName> 
      <LastName>  User  </LastName> 
      <Login>  SUSER  </Login> 
    </Owner> 
    <AssignedProblems> 
      <ProblemID>  PR-1  </ProblemID> 
    </AssignedProblems> 
    <Type> 
      <Issue  IssueTypeID = "20"  > 
        <Description>  Serialized Incident  </Description> 
      </Issue> 
    </Type> 
    <ASPFieldServiceTech> 
      <CustomerID>  1  </CustomerID> 
      <FirstName>  Sally  </FirstName> 
      <LastName>  User  </LastName> 
    </ASPFieldServiceTech> 
    <OccurrenceDate> 
      <Year>  2013  </Year> 
      <Month>  6  </Month> 
      <Day>  19  </Day> 
      <Hour>  20  </Hour> 
      <Minute>  21  </Minute> 
      <Second>  0  </Second> 
      <FormattedDate>  06/19/2013 01:21 PM  </FormattedDate> 
    </OccurrenceDate> 	
    <CreatedDate> 
      <Year>  2013  </Year> 
      <Month>  6  </Month> 
      <Day>  17  </Day> 
      <Hour>  20  </Hour> 
      <Minute>  21  </Minute> 
      <Second>  51  </Second> 
      <FormattedDate>  06/17/2013 01:21 PM  </FormattedDate> 
    </CreatedDate> 
    <CloseDate/> 
    <ResponseTime>  1170  </ResponseTime> 
    <DownTimeForService>  1175  </DownTimeForService> 
    <RepairDurationTime>  12  </RepairDurationTime> 
    <CustomerSupportNumber>  CSI-1  </CustomerSupportNumber> 
    <TopLevelPart> 
      <PartID>  1  </PartID> 
      <PartName>  XFRACAS  </PartName> 
      <PartNumber>  XFRACAS  </PartNumber> 
      <PartVersion /> 
      <RetiredDate /> 
      <SerialHID>  1  </SerialHID> 
      <SerialNumber>  1  </SerialNumber> 
      <HID>  1  </HID> 
      <TimeMetric1>  17  </TimeMetric1> 
      <TimeMetric2>  245  </TimeMetric2> 
      <TimeMetric3>  2222  </TimeMetric3> 
    </TopLevelPart> 
    <ResponsibleParts> 
      <ResponsiblePart> 
        <Part> 
          <PartID>  2  </PartID> 
          <PartName>  Action  </PartName> 
          <PartNumber>  Action  </PartNumber> 
          <PartVersion /> 
          <RetiredDate /> 
        </Part> 
        <ResponsibleUser /> 
      </ResponsiblePart> 
    </ResponsibleParts> 
    <Chargeable>  No  </Chargeable> 
    <UnderWarranty>  No  </UnderWarranty> 
    <WarrantyOverride/> 
    <CustomerRequestedFeedback>  No  </CustomerRequestedFeedback> 
    <ServiceResponseDate> 
      <Year>  2013  </Year> 
      <Month>  8  </Month> 
      <Day>  7  </Day> 
      <Hour>  23  </Hour> 
      <Minute>  52  </Minute> 
      <Second>  0  </Second> 
      <FormattedDate>  08/07/2013 04:52 PM  </FormattedDate> 
    </ServiceResponseDate> 
    <UnitLocation>  AGCO  </UnitLocation> 
    <Address> 
      <AddressLine1>  123 Fake St.  </AddressLine1> 
      <AddressLine2 /> 
      <City>  Tucson   </City> 
      <State>  Arizona  </State> 
      <Country>  United States  </Country> 
      <ZipCode>  85710  </ZipCode> 
      <Location>  TUS  </Location> 
    </Address> 
   <Statuses> 
      <Status> 
        <Issue  IssueTypeID = "8"  > 
            10   
          <Description>  Under Review  </Description> 
        </Issue> 
        <Date> 
          <Year>  2013  </Year> 
          <Month>  7  </Month> 
          <Day>  1  </Day> 
          <Hour>  15  </Hour> 
          <Minute>  49  </Minute> 
          <Second>  34  </Second> 
          <FormattedDate>  07/01/2013 08:49 AM  </FormattedDate> 
        </Date> 
        <UpdatedBy> 
          <FirstName>  Joe  </FirstName> 
          <LastName>  User  </LastName> 
          <Login>  JUSER  </Login> 
        </UpdatedBy> 
        <Retired>  No  </Retired> 
      </Status> 
      <Status> 
        <Issue  IssueTypeID = "8"  > 
            01   
          <Description>  Open/New  </Description> 
        </Issue> 
        <Date> 
          <Year>  2013  </Year> 
          <Month>  6  </Month> 
          <Day>  17  </Day> 
          <Hour>  20  </Hour> 
          <Minute>  21  </Minute> 
          <Second>  51  </Second> 
          <FormattedDate>  06/17/2013 01:21 PM  </FormattedDate> 
        </Date> 
        <UpdatedBy> 
          <FirstName>  Joe   </FirstName> 
          <LastName>  User  </LastName> 
          <Login>  JUSER  </Login> 
        </UpdatedBy> 
        <Retired>  Yes  </Retired> 
      </Status> 
    </Statuses> 
    <Categories> 
      <Category> 
        <Issue  IssueTypeID = "21"  > 
          <Description> Cleanup </Description> 
        </Issue> 
        <Date> 
          <Year>  2013  </Year> 
          <Month>  6  </Month> 
          <Day>  17  </Day> 
          <Hour>  20  </Hour> 
          <Minute>  21  </Minute> 
          <Second>  51  </Second> 
          <FormattedDate>  06/17/2013 01:21 PM  </FormattedDate> 
        </Date> 
        <UpdatedBy> 
          <FirstName>  Joe  </FirstName> 
          <LastName>  User  </LastName> 
          <Login>  JUSER  </Login> 
        </UpdatedBy> 
        <Retired>  No  </Retired> 
        <Chargeable>  No  </Chargeable> 
      </Category> 
    </Categories> 
   <SystemStatuses> 
      <SystemStatus> 
        <Issue  IssueTypeID = "14"  > 
            40   
          <Description>  Running  </Description> 
        </Issue> 
        <Date> 
          <Year>  2013  </Year> 
          <Month>  8  </Month> 
          <Day>  2  </Day> 
          <Hour>  15  </Hour> 
          <Minute>  39  </Minute> 
          <Second>  16  </Second> 
          <FormattedDate> 08/02/2013 08:39 AM}} </FormattedDate> 
        </Date> 
        <Retired>  No  </Retired> 
      </SystemStatus> 
      <SystemStatus> 
        <Issue  IssueTypeID = "14"  > 
            40   
          <Description>  Running  </Description> 
        </Issue> 
        <Date> 
          <Year>  2013  </Year> 
          <Month>  7  </Month> 
          <Day>  30  </Day> 
          <Hour>  15  </Hour> 
          <Minute>  6  </Minute> 
          <Second>  59  </Second> 
          <FormattedDate>  07/30/2013 08:06 AM  </FormattedDate> 
        </Date> 
        <Retired>  Yes  </Retired> 
      </SystemStatus> 
      <SystemStatus> 
     </SystemStatuses> 
     <ReportTypes> 
      <ReportType> 
        <Issue  IssueTypeID = "38"  > 
          <Description>  Prerelease or Staging  </Description> 
        </Issue> 
        <Date> 
          <Year>  2013  </Year> 
          <Month>  6  </Month> 
          <Day>  17  </Day> 
          <Hour>  20  </Hour> 
          <Minute>  21  </Minute> 
          <Second>  51  </Second> 
          <FormattedDate>  06/17/2013 01:21 PM  </FormattedDate> 
        </Date> 
        <UpdatedBy> 
          <FirstName>  Joe  </FirstName> 
          <LastName>  User  </LastName> 
          <Login>  JUSER  </Login> 
        </UpdatedBy> 
        <Retired>  No  </Retired> 
      </ReportType> 
    </ReportTypes> 
    <RepairReplace> 
      <RepairReplace   PartOrder = "0"  > 
        <OldPart> 
          <PartID>  1  </PartID> 
          <PartName>  XFRACAS  </PartName> 
          <PartNumber>  XFRACAS  </PartNumber> 
          <PartVersion /> 
          <RetiredDate /> 
          <SerialHID>  1  </SerialHID> 
          <SerialNumber>  1  </SerialNumber> 
        </OldPart> 
        </NewPart> 
        <FailureAnalyses /> 
        <PartDisposition /> 
        <RMAReceivedDate /> 
        <ChangeDate> 
          <Year>  2013  </Year> 
          <Month>  7  </Month> 
          <Day>  30  </Day> 
          <Hour>  15  </Hour> 
          <Minute>  7  </Minute> 
          <Second>  1  </Second> 
          <FormattedDate>  07/30/2013 08:07 AM  </FormattedDate> 
        </ChangeDate> 
        <StartingAge>  0  </StartingAge> 
        <HoursToFailure>  17.00  </HoursToFailure> 
      </RepairReplace> 
      <RepairReplace  PartOrder = "1"  > 
        <OldPart> 
          <PartID>  3  </PartID> 
          <PartName>  Action List  </PartName> 
          <PartNumber>  Action List  </PartNumber> 
          <PartVersion /> 
          <RetiredDate /> 
          <SerialHID>  2  </SerialHID> 
        </OldPart> 
        <NewPart> 
          <PartID>  4  </PartID> 
          <PartName>  Action List2  </PartName> 
          <PartNumber>  Action List2  </PartNumber> 
          <PartVersion /> 
          <RetiredDate /> 
          <SerialHID>  3  </SerialHID> 
        </NewPart> 
        <PartFailure> 
          <FailureType> 
            <Issue  IssueTypeID = "23"  > 
              <Description>  Collateral Failure  </Description> 
            </Issue> 
          </FailureType> 
        </PartFailure> 
        <FailureAnalyses /> 
        <PartDisposition> 
          <Issue  IssueTypeID = "13"> 
             1}}
            <Description>  Send to Reman  </Description> 
          </Issue> 
        </PartDisposition> 
        <RMAReceivedDate /> 
        <ChangeDate> 
          <Year>  2013  </Year> 
          <Month>  7  </Month> 
          <Day>  31  </Day> 
          <Hour>  23  </Hour> 
          <Minute>  2  </Minute> 
          <Second>  44  </Second> 
          <FormattedDate> 07/31/2013 04:02 PM}} </FormattedDate> 
        </ChangeDate> 
        <StartingAge>  0  </StartingAge> 
        <HoursToFailure>  17.00  </HoursToFailure> 
      </RepairReplace> 
    </RepairReplace> 
    <Criticalities> 
      <Criticality> 
        <SelectedCriticalityIssue> 
          <Issue  IssueTypeID = "1000"  > 
              1   
            <Description>  Value 1  </Description> 
          </Issue> 
        </SelectedCriticalityIssue> 
        <CriticalityType> 
          <CritTypeName>  Criticality Example  </CritTypeName> 
          <CritTypeDescription>  Criticality Example   </CritTypeDescription> 
        </CriticalityType> 
        <CriticalityStep>  1  </CriticalityStep> 
        <CriticalityDisplayOrder>  2  </CriticalityDisplayOrder> 
      </Criticality> 
     </Criticalities> 
    <TeamMembers> 
      <TeamMember> 
        <MemberUser> 
          <FirstName>  Bob  </FirstName> 
          <LastName>  User   </LastName> 
          <Login>  BUSER  </Login> 
        </MemberUser> 
        <MemberRole> 
          <Issue  IssueTypeID = "50"  > 
            <Description>  Software Engineer  </Description> 
          </Issue> 
        </MemberRole> 
      </TeamMember> 
      <TeamMember> 
        <MemberUser> 
          <FirstName>  Sam  </FirstName> 
          <LastName>  User  </LastName> 
          <Login>  SUSER  </Login> 
        </MemberUser> 
        <MemberRole> 
          <Issue   IssueTypeID = "50"  > 
            <Description>  Project Lead  </Description> 
          </Issue> 
        </MemberRole> 
      </TeamMember> 
    </TeamMembers> 
    <Actions /> 
    <Details/> 
  </Incident>

</Incidents>

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