Incident
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See Incident Import Configuration for elements that can be used in import configuration.
XML Elements
- IncidentID
- Title
- Entity
- Creator
- Owner
- AssignedProblems
- Type
- ASPFieldServiceTech
- OccurrenceDate
- CreatedDate
- CloseDate
- RepairDurationTime
- ResponseTime
- DownTimeForService
- CustomerSupportNumber
- TopLevelPart
- ResponsibleParts
- ResponsiblePart
- Chargeable
- UnderWarranty
- WarrantyOverride
- CustomerRequestedFeedback
- ServiceResponseDate
- UnitLocation
- Address
- Statuses
- Status
- Categories
- Category
- SystemStatuses
- SystemStatus
- ReportTypes
- ReportType
- SystemStatus
- RepairReplaces
- RepairReplace
- ActualCriticality
- PotentialCriticality
- Criticality
- Team Members
- Actions
- Details
Incident Sample
Sample Code will be re-posted soon.