Incident.SystemStatus

XML Element

<SystemStatus>

<Issue IssueTypeID=”14” >

<Description />

</Issue>

<Date>

<Year />

<Month />

<Day />

<Hour />

<Minute />

<Second />

<FormattedDate />

</Date>

<UpdatedBy />

<Retired />

</SystemStatus>

Description

• The SystemStatus element is optional. The SystemStatus element must contain an existing valid Issue element with an IssueTypeID equal to 14 (Incident System Status) and a valid Date element. If the InsertIncidentIssues setting is enabled and an existing issue is not found, a new issue will be inserted.

• The Retired element is optional. If present, it must contain a “Yes” or “No” value. If a value is not present, the default value will be “No”.

• The UpdatedBy element is optional. If present, it must contain a Login element that matches an existing valid User. If not present, then the user doing the import will be used.

Update: Updated system statuses that are valid and differ from an original system status will be inserted and the corresponding original system status will be retired. Original system statuses that are not present in the updated system statuses will be retired. There can be only one current system status.